香港數據中心
現場維護服務
Hong Kong Data Center
Remote Hands & IT Outsourcing

7x24 現場支援 · 伺服器上架 · 緊急故障處理
由認證本地工程師守護您的基礎設施
7x24 on-site support · server rack & stack · emergency fault handling
Your infrastructure guarded by certified local engineers

15分鐘響應15-min response 荃灣/將軍澳/沙田Tsuen Wan / TKO / Shatin ISO 27001 標準aligned

關於 TWIDC LIMITED About TWIDC LIMITED

TWIDC LIMITED 是一家總部位於香港的專業數據中心現場維護及IT外包服務商。 我們作為您團隊的可靠延伸,在荃灣、將軍澳及沙田的主要數據中心設施內提供現場技術支援。

我們的工程師擁有超過 25年 數據中心駐場經驗,
能夠處理 99% 的伺服器及網絡故障
Our engineers have over 25 years of data center on-site experience,
capable of resolving 99% of server and network faults

我們的核心使命非常簡單:在無需您跨境奔波的情況下,保持您的基礎設施正常運作。 無論您需要例行伺服器維護、緊急故障排除、結構化佈線,還是全面的IT物流管理, 我們駐守本地的認證工程師都能迅速且精準地回應。

我們深諳國際企業、雲端服務供應商及託管服務合作夥伴在香港營運的獨特需求。 從處理複雜的機房出入申請手續,到跨境硬件運輸的清關協助, TWIDC LIMITED 在每個環節都能為您消除營運障礙。

憑藉行業認可的認證(CCNA、Linux、ITIL)及符合 ISO 27001 標準的作業流程, 我們將技術專長與嚴格的安全保密標準相結合。每一項現場任務均有記錄、可驗證,並在保密協議保護下執行。

TWIDC LIMITED is a Hong Kong-based provider of professional data center remote hands and IT outsourcing services. We act as a trusted extension of your team, delivering on-site technical support across major colocation facilities in Tsuen Wan, Tseung Kwan O, and Sha Tin.

Our core mission is straightforward: to keep your infrastructure operational without requiring you to travel across borders. Whether you need routine server maintenance, emergency fault resolution, structured cabling, or full-scale IT logistics management, our locally stationed, certified engineers respond with speed and precision.

We understand the unique demands of international enterprises, cloud service providers, and managed service partners operating in Hong Kong. From navigating complex facility access procedures to handling customs clearance for cross-border hardware shipments, TWIDC LIMITED eliminates operational friction at every step.

With industry-recognized certifications (CCNA, Linux, ITIL) and ISO 27001-aligned operational practices, we combine technical expertise with strict security and confidentiality standards. Every on-site task is documented, verifiable, and executed under NDA protection.

真正的本地團隊Genuine Local Presence

無中介,無延誤。工程師駐守香港。No intermediaries, no delays. Engineers stationed in Hong Kong.

SLA 支援響應SLA-Backed Response

15分鐘確認,4小時緊急到場。15-min acknowledgement, 4-hour emergency on-site.

值得信賴的合作夥伴Trusted Partnership

我們視您的基礎設施如同己出。We treat your infrastructure like our own.

我們的服務 Our Services

為香港數據中心提供全面的現場技術支援 Comprehensive on-site technical support for Hong Kong data centers

遠程雙手服務Remote Hands

智能 Hands-on 支援Smart Hands Service
  • 設備上架/下架、遷移Rack & stack, device relocation
  • 線纜整理與標籤Cable management & labeling
  • 更換硬碟/內存/電源HDD / RAM / PSU replacement
  • 開關機重啟、指示燈檢查Power cycle, LED status check

系統與軟件System & Software

作業系統與網絡配置OS & Network Config
  • 操作系統安裝 (Linux/Windows)OS installation (Linux/Windows)
  • 網絡設備基礎配置 (Cisco/Huawei/Juniper)Basic network setup (Cisco/Huawei/Juniper)
  • IPMI / iLO 帶外管理IPMI / iLO out-of-band management
  • 韌體升級與驅動安裝Firmware upgrades & driver install

巡檢與監控Inspection & Monitoring

例行機房檢查Routine Site Checks
  • 定期機房巡檢Scheduled site inspections
  • 溫濕度監控Temperature & humidity monitoring
  • 設備運行狀態報告Equipment status reports
  • 機櫃照片存檔Photo documentation of racks

緊急故障響應Emergency Response

7x24 故障處理24/7 Fault Handling
  • 7x24 按需緊急出勤24/7 on-demand emergency dispatch
  • 硬件診斷與更換Hardware diagnosis & replacement
  • 網絡中斷排查Network outage troubleshooting
  • 與數據中心 NOC 協調Coordination with DC NOC team

資產與物流Asset & Logistics

備件與運輸管理Spare & Shipping Management
  • 接收海外/內地伺服器Receive servers from overseas/mainland
  • 報關協助Customs clearance assistance
  • 香港全球發貨Global shipping from Hong Kong
  • 備件倉儲Spare parts warehousing

BGP 路由器配置服務Router Configuration Service

  • 完整 BGP 設置與優化: Full BGP Setup & Optimization: 我們的認證網絡工程師在 Cisco、Huawei 及 Juniper 等主流品牌路由器上配置及部署 BGP。我們處理 AS 號碼配置、對等互聯建立,以及為您的網絡架構量身定制的路由策略。 Our certified network engineers configure and deploy BGP on routers from leading vendors including Cisco, Huawei, and Juniper. We handle AS number provisioning, peering establishment, and route policy implementation tailored to your network architecture.
  • 多宿主與流量工程: Multi-Homing & Traffic Engineering: 通過多宿主配置實現網絡冗餘和最佳路徑選擇。我們設計 BGP 路由映射、前綴列表和 AS 路徑預置策略,以控制跨多個上游供應商的進出流量。 Achieve network redundancy and optimal path selection with multi-homing configurations. We design BGP route maps, prefix lists, and AS path prepending strategies to control inbound and outbound traffic flows across multiple upstream providers.
  • BGP 安全與過濾: BGP Security & Filtering: 通過 RPKI 驗證、前綴過濾和 BGP 會話保護(MD5/TTL 安全)來保護您的網絡免受路由洩漏和劫持。我們實施基於 IRR 的過濾,並與上游運營商和 IXP 建立安全的對等關係。 Protect your network from route leaks and hijacking with RPKI validation, prefix filtering, and BGP session protection (MD5/TTL security). We implement IRR-based filtering and build secure peering relationships with upstream carriers and IXPs.
  • 監控與故障排除: Monitoring & Troubleshooting: 部署後,我們提供持續的 BGP 會話監控、路由收斂分析和快速故障解決。我們的團隊可以快速診斷香港數據中心環境內的前綴傳播問題、路由震盪或不對稱路由問題。 Post-deployment, we provide ongoing BGP session monitoring, route convergence analysis, and fast fault resolution. Our team can quickly diagnose prefix propagation issues, flapping routes, or asymmetric routing problems within Hong Kong data center environments.
50+
BGP 對等會話管理BGP Peering Sessions Managed
多品牌專業知識Multi-Vendor Expertise
Cisco / Huawei / Juniper
HKIX & Equinix IX
對等互聯就緒Peering Ready
符合 IRR 及 RPKI 規範的配置IRR & RPKI compliant configurations

雲端服務充值 Cloud Service Top-Up

騰訊雲及阿里雲授權代理充值服務,享獨家折扣優惠 Authorized proxy recharge service for Tencent Cloud and Alibaba Cloud at exclusive discounted rates

騰訊雲Tencent Cloud

騰訊雲代理充值Tencent Cloud Proxy Recharge

7折優惠30% OFF

官方網站價格Official website price at 7折70%

即時帳戶餘額充值,適用於所有騰訊雲服務,包括 CVM、CDN 及數據庫。 Real-time account credit top-up for all Tencent Cloud services including CVM, CDN, and databases.

阿里雲Alibaba Cloud

阿里雲代理充值Alibaba Cloud Proxy Recharge

7折優惠30% OFF

官方網站價格Official website price at 7折70%

即時信用充值,適用於所有阿里雲產品,包括 ECS、OSS 和 ApsaraDB。 Instant credit recharge for all Alibaba Cloud products including ECS, OSS, and ApsaraDB.

支援個人及企業帳戶。充值於24小時內完成。批量折扣請聯繫我們。 Both personal and enterprise accounts supported. Recharge completed within 24 hours. Contact us for bulk discounts.

維護流程 Maintenance Process

透明、快速、可追蹤的現場支援 Transparent, fast, and trackable on-site support

1

提交請求Submit Request

透過工單系統或即時通訊提出維護需求及授權。Raise a ticket via portal or instant messaging with authorization.

2

確認細節Confirm Details

工程師覆核機櫃編號、設備序號及操作範圍。Engineer verifies rack ID, device serial, and scope of work.

3

到場作業On-site Action

佩戴記錄儀,按步驟執行並拍照/影片回傳。Body camera on, execute step-by-step, send live photo/video.

4

報告結案Report & Close

提供詳細作業報告及前後對比照片。Detailed service report with before/after comparison.

標準服務水平協議 (SLA):緊急支援 Standard SLA: 4小時內到場4-hour ,常規預約 on-site for urgent issues, 下個工作日next business day 完成。 for routine tasks.

獲取您的維護方案 Get Your Maintenance Plan

為 MSP、雲端平台及企業客戶提供靈活合約。立即聯繫我們。 Flexible contracts for MSPs, cloud platforms, and enterprises. Reach out today.

noc@twidc.com.hk
+852 9455 8770
+852 9345 8770
@cnhkidc
1182128763

香港九龍觀塘 · 數據中心支援辦公室 Kwun Tong, Kowloon, Hong Kong · Data Center Support Office